Software Maintenance & Support
Industries eXcellence™
Software Maintenance, Performance Monitoring & Support Approach
Engineering Industries eXcellence™ is dedicated to forming long-lasting relationships with our customers, and this relationship does not end once a technology solution has been built and delivered. Most systems and applications require some degree of ongoing Maintenance & Support to keep them running at optimal efficiency, as well as to address new business needs that arise after a project concludes.
Our consultants put the same knowledge, effort and passion into delivering support services to line operators and shift managers as they do into designing and implementing a solution for a chief executive. Whether a customer needs occasional phone support, a permanent on-site resource or anything in between, our team of specialists can provide the Maintenance & Support needed to ensure that your business processes stay up and running.
Software Maintenance, Performance Monitoring & Support Program
The Engineering Industries eXcellence™ Maintenance Program adds strategic value to all software solutions with a high-value mix of both standard and optional services. To understand what services are in scope of your current maintenance program, please refer to your Service Level Agreement with Engineering Industries eXcellence.
Standard Support Services:
- Help Desk
- Remote Support
- Software Updates
eXcellence Support Options:
- Programming Maintenance for Product and/or Solution
- Corrective On-Site Services for Product and/or Solution
- Dispatch Services
- Service Manager
Our Customer Support Help Desk
The Industries eXcellence™ Customer Support Help Desk is open and available for customers, and is run by dedicated, trained, highly-skilled technical personnel. You can reach our support team via our Customer Online Portal or by calling our Support Hotline.
1. Industries eXcellence™ Customer Online Portal
Click here to access the portal.
This is the Engineering Industries eXcellence web-based ticketing tool. Via the online portal, customers can submit and share all the information needed to specify the bug, problem and/or issue they are experiencing, open tickets, monitor the status of their tickets, track their support history and print reports. Only customers with an active account will be able to log in and use the portal.
2. Industries eXcellence™ Support Hotline
Call support hotline phone number: +1 (630) 652-0045
Call our direct software support phone line to report critical blocking issues affecting production that need to be addressed immediately. If you are calling after normal business hours or if our agents are unable to answer your call, please leave a voicemail message with your name, company and contact information as well as a brief description of the issue about which you are calling. An agent from our team will respond as soon as possible and within the hours specified by your maintenance support level.
Industries eXcellence™ Advantage
Our Maintenance & Support program leverages the optimal balance between preventive and reactive measures based on the newest technologies available and completed by a team of highly-skilled support experts. In addition, our global capabilities enable us to provide worldwide support to customers with a valid maintenance contract in place. At Engineering Industries eXcellence™, we believe that full cooperation and engagement throughout the entire software lifecycle is essential to meeting our customers’ expectations and business goals.
Click here to go to our Customer Software Support Page.
Interested in speaking to one of our experts? Contact us at info@indx.com.
