SPACE1 Augmented Collaboration

Challenges of Field Service Operation

Field service technicians and operators often find themselves in situations where they are unfamiliar with a specific asset or piece of equipment, forcing service organizations to spend additional time and costs in order to send more experienced technicians to the remote worksite where a certain level of expertise is needed. Over time, this approach becomes onerous, tedious and inefficient, not to mention detrimental to the business.

We have a solution: SPACE1. From OverIT, a company of the Engineering Group, SPACE1 is our proprietary all-in-one technology platform that leverages Augmented, Mixed and Virtual Reality to support modern technicians working in the field by broadening their capabilities, creating an innovative work experience and helping them execute repair and service tasks more quickly and efficiently. Designed to enable all companies to leverage the capabilities and benefits of AR, MR and VR in their processes regardless of the industry or market in which they operate, SPACE1 covers an integral part of Engineering’s end-to-end solution offering for Industries eXcellence and Digital Manufacturing.

SPACE1 Augmented Collaboration

Using SPACE1, organizations can empower their field technicians, maintenance specialists and shop floor operators with Augmented, Mixed and Virtual Reality, providing them the resources they need while they are in the field or on the production floor in order to successfully handle and execute even the most complex maintenance and repair tasks. Through an AR-enabled device such as a tablet or smart glasses, SPACE1 gives field technicians access to all the digital information they need about an asset in order to complete their work in the real world, including documentation, a set of preconfigured resolution procedures and dedicated on-demand expert guidance. SPACE1 supplies digitalized service information, enabling technicians to experience work instructions and guidance in ways that are more comprehensive, while minimizing mistakes and reducing downtimes. SPACE1 augments and improves the performance of your field service workforce by providing resources for:

• Augmented Training: SPACE1 expands the concept of collaboration between users, introducing innovative and new ways of working.
• Augmented Collaboration: SPACE1 improves quality assurance and enables field technicians to complete tasks quicker.
• Augmented Maintenance: SPACE1 enables experts to conduct live, interactive and remote training sessions for users, whenever and wherever they need them.

Features of SPACE1 Augmented Collaboration

• Automatic asset recognition and visualization of data
• Documents and multimedia content at the user’s fingertips
• Real-time data thanks to integration with IoT
• Virtual whiteboard for advanced collaboration
• Step-by-step resolution procedures
• Hands-on gesture and 3D model manipulation
• Hard-ware agnostic
• Online and offline functionalities
• Cloud-based and/or on-premises

Benefits of SPACE1 Augmented Collaboration

• Increase remote workforce task resolution rate
• Improve first-time workforce task resolution rate
• Improve quality of workforce performance
• Reduce costs, efforts and time for training and support

Engineering’s Offering

Engineering presents SPACE1, an all-in-one technology solution from partner OverIT that leverages Augmented, Mixed and Virtual Reality to support modern technicians working in the field by broadening their capabilities, creating an innovative work experience and helping them execute repair and service tasks more quickly and efficiently. Designed to enable all companies to leverage the capabilities and benefits of AR, MR and VR in their processes regardless of the industry or market in which they operate, SPACE1 covers an integral part of Engineering’s end-to-end solution offering for Industries eXcellence and Digital Manufacturing.

Want to learn more about SPACE1? Download our brochure.

Interested in speaking to one of our experts? Contact us at info@indx.com.