Customer Software Support
Our Application Maintenance & Support Program
Welcome to the Engineering Industries eXcellence Customer Software Support Portal! This page is dedicated to serving customers with a valid and active software maintenance contract in place with Engineering Industries eXcellence.
The Engineering Industries eXcellence Maintenance Program adds strategic value to all software solutions with a high-value mix of both standard and optional services. To understand what services are in scope of your current maintenance program, please refer to your Service Level Agreement with Engineering Industries eXcellence.
Standard Support Services:s
- Help Desk
- Remote Support
- Software Updates
eXcellence Support Options:
- Programming Maintenance for Product and/or Solution
- Corrective On-Site Services for Product and/or Solution
- Dispatch Services
- Service Manager
Our Customer Support Help Desk
The Engineering Industries eXcellence Customer Support Help Desk is open and available for customers, and is run by dedicated, trained, highly-skilled technical personnel. You can reach our support team via our Customer Online Portal or by calling our Support Hotline.
1. Engineering Industries eXcellence Customer Online Portal
Click here to access the portal.
This is the Engineering Industries eXcellence web-based ticketing tool. Via the online portal, customers can submit and share all the information needed to specify the bug, problem and/or issue they are experiencing, open tickets, monitor the status of their tickets, track their support history and print reports. Only customers with an active account will be able to log in and use the portal.
2. Engineering Industries eXcellence Support Hotline
Call support hotline phone number: +1 (630) 652-0045
Call our direct software support phone line to report critical blocking issues affecting production that need to be addressed immediately. If you are calling after normal business hours or if our agents are unable to answer your call, please leave a voicemail message with your name, company and contact information as well as a brief description of the issue about which you are calling. An agent from our team will respond as soon as possible and within the hours specified by your maintenance support level.
To learn more about our Software Maintenance & Support Services program, click here.
If you have questions or would like more information, please contact support@indx.com.
